Contact BC Hydro for Outage Assistance and Billing Inquiries
Outage Assistance
Contact Centre Hours
To report an outage or receive updates on current outages, contact BC Hydro's 24/7 contact centre at 1-800-BCHYDRO (1-800-224-9376).
Outage Map and Updates
Access the BC Hydro website or mobile app to view the outage map and receive real-time updates on power outages in your area.
Billing Inquiries
Phone Payments
To make a phone payment using a credit card, call Paymentus at 1-877-543-8357.
Mail Payments
To pay by mail, send your payment to the address listed on your BC Hydro bill.
New Customers and Additional Accounts
For inquiries about new accounts or additional services, contact BC Hydro's customer service team.
Managing Your Bill
Keep up with your BC Hydro bill payments to avoid service disruptions. Late payments may result in an electrical service interruption.
Service Connections and Designs
Use BC Hydro's online application to request new electrical service connections and designs.
Energy Efficiency Rebates
Take advantage of up to $10,000 in rebates for energy-efficient upgrades to your home or business.
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